We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 30 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 30 days; please inspect all products upon receipt.
To ensure that your return is processed accurately and promptly, please call us first at 888-661-5233 (US only).or sent email to us firstname.lastname@example.org A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us. Please note the following:
Write the Return Merchandise Authorization on the pre-printed return address form. included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number. Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.
All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $100 USD fee when returned from a US address.
You may return an online purchase to any JADE CRYSTAL LIGHTING store within 30 days of receiving it, but you must first receive a Return Merchandise Authorization (RMA) by calling 888-661-5233 (US only). All merchandise must be in the original packaging. Note that installed products with cut wires or loose crystals will be subject to a $100USD fee when returned from a US address. When you contact us, please indicate your online order number and the store location you will be using to make your return. Please note that replacement items may not be available at the store location and may have to be ordered at the store to fulfill your request.
For your store visit, please bring with you the following items:
You may return a purchase made at one of our retail stores to any store location. When you go to the store for a return or exchange please bring with you the following items:
Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses.
For all orders that are canceled prior to items shipping, no delivery fee will be charged.
For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.
Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card in the amount of the refund issued.When the product we received was over than 25% damaged,All charges on purchases and returns are non-refundable.
Our goal is to provide accuracy in all prices, delivery rates, and other information. All prices in our source books and online are in U.S. dollars.
Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.